Step 1: Make sure your item is eligible for exchange.
Any item purchased on sale or with a discount code is FINAL SALE and not eligible for a return - but we'd love to assist you with an exchange or store credit. Returns and exchanges must be postmarked back to us within 14 days of receiving your package.
All items must be unworn, unwashed, clean, and with original hang tag and packaging. It must be in a sellable condition, unaltered from original state. You also must have the original receipt or proof of online purchase if received as a gift.
If you're unsure, just email us at firstname.lastname@example.org and we'll assist you. We're also happy to offer fit and sizing advice.
Step 2: Complete the Return/Exchange form and pack up your item.
Download and complete our Return/Exchange form, ensuring you've included your Order # and billing name. If you do not include this in your package, we won't know how to proceed and it will cause a delay in processing.
Then, pack up unused items with original hang tag and any packaging and mail it to us at the following address:
Five Star Transportation
91-1085 Lexington St.
Kapolei, HI 96707
We do not provide pre-paid shipping or refund shipping cost. We recommend you ship your items USPS Priority mail with tracking & insurance. We are not responsible for items lost or stolen in the shipping process (shipping is a third party entity). Please contact your local postal service if you need assistance.