We hope you love your purchase, but if it didn't work out we are here to help you find the right style, or exact item you are looking for!
We are a small (but growing!) brand that operates under a small-batch business model. In order to operate we have a few policies for returns/exchanges:
All sale items are final sale and
cannot be returned or exchanged.
How to Return or Exchange
Make sure your item is eligible for exchange
We accept returns within 14 days of receiving your package.
All items must be unworn, unwashed, clean, and with original hang tag and packaging. It must be in a sale-able condition, unaltered from original state.
You also must have the original receipt or proof of online purchase if received as a gift.
Any item purchased on sale or with a discount code is FINAL SALE and not eligible for a return or exchange.
If you're unsure, just email us at firstname.lastname@example.org and we'll assist you.
Complete the Return/Exchange form and pack up your item
Download and complete our Return/Exchange form, ensuring you've included your Order # and billing name. If you do not include this in your package, we won't know how to proceed.
Then, pack up unused items with original hang tag and any packaging and mail it to us at the following address:
Five Star Transportation
1026 Lauia Street
Kapolei, HI 96707
We do not provide pre-paid shipping or refund shipping cost. If you fail to follow through with any of our conditions we will not be responsible for shipping cost back to you. We recommend you ship your items USPS Priority mail with tracking & insurance. We are not responsible for items lost or stolen in the shipping process, shipping is a third party entity, please contact your local postal service with your tracking information for help.
We'll take it from here
Once we've received your package, we'll process your return or exchange.
If you are making a return for a refund, you will be refunded the full amount for your product, minus a $5 restocking fee, and original shipping cost.
If you are making an exchange, we'll restock your old item and send your new item.
If you have any questions, please reach out to us at email@example.com.